Shipping policy
Effective Date: July 21, 2026
Thank you for shopping with Valcrest Mahjong. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Valcrest Mahjong is operated by HT Global LLC.
For shipping assistance, contact us at:
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing times may be longer during:
- Holidays
- Promotional periods
- Product launches
- Unusually high order volumes
- Inventory verification
- Address or payment reviews
Once an order has entered processing, changes or cancellations cannot be guaranteed.
Shipping Destinations
We currently focus on shipping orders within the United States.
Shipping availability is determined by the address entered during checkout. We reserve the right to cancel and refund orders that cannot be delivered to the submitted destination.
Shipping Cost
Valcrest Mahjong currently offers complimentary tracked shipping within the United States, unless a different shipping charge is clearly displayed on the product page or during checkout.
Any available expedited or optional delivery services will be shown at checkout.
Estimated Delivery Time
After processing, estimated delivery within the United States is generally:
5–7 business days
Estimated total time from order placement to delivery is therefore usually:
6–10 business days
Delivery estimates begin after the order has been processed and dispatched.
Delivery dates are estimates rather than guarantees. Delays may occur because of carrier operations, severe weather, holidays, service interruptions, incorrect addresses, or other circumstances outside our reasonable control.
Shipping Confirmation and Tracking
Once your order has shipped, a confirmation email will be sent to the email address used during checkout.
The email may include:
- Tracking number
- Carrier information
- Tracking link
- Current delivery estimate
Please allow up to 2–3 business days after dispatch for tracking information to begin updating.
You may also use the Track Order page on our website.
Multiple Packages
Some orders may be shipped in more than one package because of product availability, packaging requirements, or fulfillment location.
Packages from the same order may arrive on different dates.
When available, separate tracking information will be provided for each shipment.
You will not be charged additional standard shipping fees solely because an order is divided into multiple packages.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Telephone number
- Email address
Valcrest Mahjong is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete information supplied by the customer.
To request an address change, contact:
We will try to help, but address changes cannot be guaranteed after processing has begun.
Address Changes After Shipment
Once an order has shipped, we may be unable to change the delivery address.
Customers may need to contact the carrier directly to request available delivery-management options.
Any carrier fees resulting from a customer-requested address correction or redirection may be the customer’s responsibility.
Delayed Orders
Carrier delays may occur because of:
- Severe weather
- Holiday demand
- Transportation disruptions
- Regional service interruptions
- Incorrect address information
- Unexpected fulfillment delays
- Events beyond our reasonable control
If your tracking has not updated for several business days or the estimated delivery window has passed, contact:
Please include your order number and full name.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around the delivery location
- Ask household members
- Check with neighbors
- Contact building management or front-desk staff
- Look for a carrier delivery notice
- Contact the local carrier office
Carriers may occasionally mark a package delivered shortly before the package physically arrives. Please allow up to 48 hours before reporting the shipment as missing.
If the package still cannot be located, contact us with your order number and tracking information.
Lost Packages
If tracking indicates that a package may be lost in transit, contact us at:
We may ask you to confirm your shipping address and cooperate with a carrier investigation.
Depending on the circumstances and carrier findings, an appropriate resolution may include:
- Replacement shipment
- Store credit
- Partial refund
- Full refund
Resolutions are determined after available tracking and delivery information has been reviewed.
Damaged Packages
Please inspect your order shortly after delivery.
If the package or product arrives damaged, contact us within 7 days of delivery and provide:
- Order number
- Description of the issue
- Clear photos of the product
- Photos of the packaging
- Photo of the shipping label
- Photos showing any damaged or missing components
Please keep all packaging and products until the issue has been reviewed.
Damaged or defective items are also subject to our Return & Refund Policy.
Missing or Incorrect Items
If your order arrives incomplete or contains the wrong item, contact:
Please include:
- Order number
- Description of what was received
- Description of what is missing or incorrect
- Clear photos of the delivered items and packaging
Our support team will review the issue and provide an appropriate resolution.
Refused, Unclaimed, or Undeliverable Orders
Orders returned because of:
- Incorrect or incomplete address
- Refusal of delivery
- Failure to collect the package
- Repeated unsuccessful delivery attempts
- Lack of access to the delivery location
may be refunded after the returned package is received and inspected.
Original shipping expenses, return-to-sender fees, address-correction fees, or other carrier charges may be deducted from the refund where permitted.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed once the order has entered processing or fulfillment.
If the order has already shipped, it may need to be returned under our Return & Refund Policy.
Delivery Restrictions
Some carriers may be unable to deliver to certain restricted, remote, military, freight-forwarding, or non-standard addresses.
If we cannot fulfill an order to the address provided, we may contact you for an alternative address or cancel and refund the affected order.
International Shipping
International shipping is not currently guaranteed.
If international delivery becomes available, applicable shipping fees, estimated delivery periods, taxes, duties, and other charges will be displayed during checkout where possible.
Customers are responsible for any import duties, taxes, customs charges, or brokerage fees imposed by the destination country unless otherwise stated.
Contact Us
For questions about shipping, tracking, delivery, damaged packages, or missing orders, contact:
Valcrest Mahjong Customer Support
Operated by HT Global LLC
Email: support@valcrestmahjong.com
We aim to respond within 1–2 business days.